Home
	Customer Service
	Contact Us
	The Alpine Story
	Shipping
	Testimonials
	Privacy & Security
	GSA
	Partners
	Login
	Links

Customer Service

Welcome to Alpine Project Management Service. Alpine Project Management provides you with all your office furniture needs.With Our headquarters based in Boulder, CO and with nationwide distribution centers, ready to serve you anywhere in the USA! Our areas of coverage include; New York NY, Washington D.C., Maryland, Virginia, Florida, Atlanta, Houston, Los Angeles, San Francisco, Seattle, Chicago, St. Louis.... We've made it easier than ever to find the information you're looking for. Just click on a subject at the left to get started or read our answers to some of your frequently asked questions.

• How much is shipping?
  
• What forms of payment do you accept?
  
• Will I get a receipt with my order?
  
• How will my order be delivered and when will I receive my order?
  
• My order hasn't arrived. How do I track my order?
  
• Can you ship to an international address?
  
• I didn't receive an order number when placing through the Web. What should I do?
  
• Can I remove items from my shopping cart or do I just start over?
  
• How do I change or cancel an order?
  
• The Web site is slow in processing my order. What should I do?
  
• Can you store my personal information so I don't have to continue completing my information when placing an order?
  
• What is the Alpine Project Management online privacy and security policy?
  
• Does Alpine Project Management use cookies?
  
• Why didn't I receive an e-mail confirmation?
  
• Why didn't I receive a shipping notification?
  

How much is shipping?
Shipping for commercial delivery is based upon a set % rate depending upon the manufactures set rates or $42.50, whichever is greater. This includes delivery by common carrier to any address in the continental United States. This is for 'dock delivery' or 'curbside delivery.' If you need help moving the furniture inside or you need to schedule a delivery date, please call 800.800.FILE (3453).
[ top ]

What forms of payment do you accept?
Visa
MasterCard
American Express
Discover/Novus
Personal or business check
PO numbers are accepted from corporate customers who already have an account. Please Contact Us to set up a corporate account.
[ top ]

Will I get a receipt with my order?
No, the invoice or reciept will be mailed out seperately via USPS.
[ top ]

How will my order be delivered and when will I receive my order?
All orders are shipped by common carrier. All InStock items will be delivered within 3-10 days. All other items are custom made and will require 6-8 weeks for delivery.
[ top ]

My order hasn't arrived. How do I track my order?
Please call 800.800.FILE (3453) and we'll be happy to track your order for you.
[ top ]

Can you ship to an international address?
Yes, please call for shipping rates. You will be responsible for all customs and duty taxes.
[ top ]

I didn't receive an order number when placing through the Web. What should I do?
Please call 800.800.FILE (3453) and speak with one of our salespeople. They'll be able to confirm your order.
[ top ]

Can I remove items from my shopping cart or do I just start over?
You can remove items from your shopping cart at any time. To view your shopping cart, click on the link at the top or bottom of the page. Check the boxes next to the items you wish to remove, then click "remove checked item(s)." Or, to clear the entire cart, click the "clear" button.
[ top ]

How do I change or cancel an order?
If for any reason you would like to cancel or change your order, please call 800.800.FILE (3453). We will do everything that we can to accommodate your requests.
[ top ]

The Web site is slow in processing my order. What should I do?
We constantly benchmark our site for performance. If you would like, you are welcome to call in your order to a salesperson at 800.800.FILE (3453). They are available Monday through Friday, 9 a.m. to 5 p.m. MST.
[ top ]

Can you store my personal information so I don't have to continue completing my information when placing an order?
Yes, register with Alpine Project Management and we can store your credit card, billing and shipping information on our secure server to save you time during checkout. To get started, click "Login" at the top of the page, sign in when prompted to do so, and access your contact, billing and shipping information.
[ top ]

What is the Alpine Project Management online privacy and security policy?
We will NOT share your information with anyone outside Alpine Project Management. To read our complete privacy policy, click here.
[ top ]

Does Alpine Project Management use cookies?
Yes, we use cookies to improve your shopping experience. A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. Cookies enable us to keep track of your order as you shop on our site. We use cookies but do not store personally identifiable information in your cookie.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.
[ top ]

Why didn't I receive an e-mail confirmation?
An incorrect e-mail address may have been entered. Please call 800.800.FILE (3453) with your order confirmation number and we will confirm that your order has been placed.
[ top ]

Why didn't I receive a shipping notification?
An incorrect e-mail address may have been entered. Please call 800.800.FILE (3453) with your order confirmation number and we will confirm that your order has been shipped.
[ top ]